Shipping Policy

At Phnxinn, we believe that a better home experience begins with thoughtful choices — not only in the home essentials you use, but also in how they reach your door. This Shipping Policy explains how we process, ship, and deliver your order.

Our Shipping Philosophy

Phnxinn is a home & living brand created for everyday comfort and real living.

To reduce unnecessary warehousing, excess inventory, and waste, many of our products are shipped directly from trusted manufacturing partners and global fulfillment centers.

This direct-to-you approach allows us to:

• Deliver thoughtfully designed home essentials

• Keep pricing fair without traditional retail markups

• Support a more intentional and efficient supply chain

We appreciate your patience as part of this considered approach to modern shopping.

1. Processing Time & Shipping Fee

Every Phnxinn order is handled with care.

Order Processing Time:
Please allow 2–4 business days for order processing, quality checks, and careful packaging before shipment.

Peak Seasons (Holidays / High-Volume Periods):
Processing times may extend up to 5 business days during peak seasons.

Shipping Fee:
We offer a flat $5.99 USD shipping fee on all orders, regardless of destination.

2. Estimated Delivery Times

Because Phnxinn products are fulfilled through global partners, delivery times may vary slightly based on your location.

Delivery times are estimates and not guaranteed delivery dates.

We appreciate your understanding — thoughtful products and reliable delivery take time.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

• Tracking updates may take 1–3 business days to appear after the shipping label is created
• If tracking information does not update immediately, your package is still in transit

4. Customs, Duties & Taxes

For international orders, shipments are sent DDU (Delivered Duty Unpaid).

• Any customs fees, duties, or import taxes assessed by your country are the responsibility of the customer
• Phnxinn is not responsible for delays caused by customs clearance

Customs fees are uncommon for small home & living items, but regulations vary by country.

5. Order Modifications & Cancellations

We begin processing orders promptly to ensure timely delivery.

If you need to change your shipping address or cancel your order, please contact us at support@phnxinn.com within 12 hours of placing your order.

Once an order enters the processing stage, modifications or cancellations are no longer possible.

6. Lost or Damaged Packages

Your satisfaction is important to us.

Damaged Items:
If your package arrives damaged, please contact us within 72 hours of delivery and include photos of the item. We will arrange a replacement at no additional cost.

Lost in Transit:
If the carrier confirms that your package has been lost in transit, we will send a replacement free of charge.